FREQUENTLY ASKED QUESTIONS

We are a fast growing technology entertainment company based in Derby and Manchester. Our 5 star rated Virtual Reality (VR) experiences are now available to hire at your event UK wide.

VR is cutting edge emerging technology. Our VR systems are designed to give our guests the sensation of being in an alternative world. This is achieved by the use of our sophisticated software and sensors to deliver exciting experiences focused on human sight and sound senses.

Prior to any experience beginning, you and your guests will be briefed about what to expect. You will safely leave reality behind you and be immersed into our imagined VR worlds. Depending on the experience you choose, you may be firing lasers, flying through space, walking a plank high in the sky or exploring a museum gallery and much more…

Below is a selection of what we offer. And we are always eager to hear about other experiences you may wish to play. 😀

Whatever you choose: our experiences will leave you astounded and eager for more! Plus, in many cases, there are no complicated controllers needed to play – just hands.

We use top of the range equipment such as Oculus Rift S, Quest 2 headsets and Leap motion sensors. Running where required with powerful PCs to provide a smooth experience for our guests.

All safeguards will be taken in respect of health, safety and accessibility

All playing guests will be asked to confirm a waiver before they commence. Under 18 waivers must be confirmed by a parent or guardian.

  • It is not recommended that guests with epilepsy play the games
  • Individuals with heart conditions and pregnant guests play at their own risk
  • Guests under the influence of drugs or alcohol will be denied access to play
  • Children under 13 years of age may play only if parents or guardians own the risk and assume any and all responsibility
  • We cannot guarantee all types of eye glasses are compatible with our VR equipment. It is recommended to wear contact lenses if possible.
  • VR can cause mild nausea in some; team members are on hand should you need to stop the experience at any time, and will cover this with all playing guests in the safety briefing.
  • To work correctly and safely, our VR equipment may not be compatible with some forms of head wear. Participants may need to remove head wear prior to commencement of their experience. If you have any specific queries or concerns regarding this, then please contact us.

There are some restrictions. Guests must be able to wear our VR headsets, see the graphics, and have reasonable mobility in their arms and hands. In many cases, there is no requirement to stand-up at any point. If you have any specific queries or concerns, please contact us.

Yes absolutely. For larger private events, you may request a demo of the A-R-Z experience. Alternatively, please fill in the details on the hire page and we’ll discuss your requirements in more detail.

Yes this is what we do and love. Virtual reality experiences at your event! We are fully portable and will come to the location of your choice (subject to operational requirements such as available power).

Depending on how many guests you have and your overall time available, we will adjust our system to maximise the number of guests enjoying the A-R-Z experience.

So, there really is no limit on numbers for us as long as you have the time and space 😀

For private events, our prices vary depending on number of players, desired experiences, UK location, dates, times, and any bespoke options. A fixed price will be agreed with you prior to commencement. No other hidden costs to worry about! And you will not be charged extra for the time taken to set up and pack up our equipment. To get you started for our private event bookings, please go to our private hire page.

Hire our wire-free VR headsets for exclusive use at your private address. A-R-Z staff do not attend at any point, all the necessary equipment is delivered straight to your door and full video instructions are provided for safe use. It’s super easy! Plus secure return postage is completely free! Check out what’s available to play.

  • What ages is this suitable for? Our PEGI rated experiences range from 3-18 clearly indicated. However the VR equipment is designed for 13+. Participation under this age is only permitted if the applicable parent / guardian takes full responsibly as outlined in our player disclaimer.
  • Can 2+ people enjoy Play-By-Post together? With multiple hired headsets (at same or different addresses!), you can easily play with friends and family in real-time (and it doesn’t even need to be an A-R-Z headset for this to work, you can multi-play with anyone with a Quest 2 and the same games).
  • What’s the process for delivery and return of the equipment? Delivery is to your door by 1pm on your first day of hire. You must return the equipment to a post office counter by last post on your final hire day. Note: hire for a Saturday or Sunday is a minimum weekend hire (Friday to Monday).
  • What if I miss the last post? If this is likely to happen, please contact us ASAP. However, be aware that missing the required return slot is likely to result in additional costs being charged. Our response times are in line with our terms and conditions.
  • What if equipment is damaged in transit, who pays for this? We are insured against damage occurring when the equipment is with Royal Mail. For your protection, we recommend you evidence the condition of the equipment when delivered / returned (e.g. with plenty of photos) as well as proof of return postage.
  • What if it breaks in my possession? The hirer is fully accountable for the safety and security of our equipment when in their possession. The card details you use for hire payment will also be used to make a security deposit ‘hold’ (what’s this?) of £300 per headset, 1-3 working days before your hire commences. The ‘hold’ is released within 3 working days following our equipment return by the expected time and in the expected condition.
  • What if I need technical support to make it work? If our video guidance leaves you with questions, please contact us. Our response times are in line with our terms and conditions.

Yes – but we have made this as easy as possible for our clients. Before being permitted to participate, you will be asked to carefully read and acknowledge your agreement to our player disclaimer terms located on a banner at the venue where you will be playing. If you are under 18, this must be done by your parent or guardian.

Where possible (space and power requirements), we will have several large LED screens set up to allow you to see the action happening in real time on each VR headset.

Rescheduling your private event is not an issue subject to our terms and conditions. Please contact us at your earliest opportunity so we can discuss your needs. All rebookings are subject to availability.

In the case of cancellation, please be aware that a non-refundable deposit policy is in place subject to certain exceptions such as a pre-agreed contractual arrangement.

During your A-R-Z experience, our system takes a variety of pictures and screenshots of each participant. Upon completion, you are provided with a link to view/download the media and kindly asked to provide us with any feedback.

We’d be very sorry if this was the case and would always welcome feedback on any of our channels to help us improve. However please be aware that we do not allow any refunds once a team of guests have commenced the A-R-Z experience.